Diaries, 6th October 2023, Practical Help and Imaginative Upcycling

Isobel

Oct 6

I've spent a disproportionate amount of time this week sorting out my electricity bill. The mix up was my fault. I have two readings to take each month, and the meter show them as - logically enough - 1 and 2, and that's how I note them down. Submitting my readings I mistakenly added the 1 and the 2 to each reading, boosting the amount of energy I was saying I had used by a not insignificant amount. I immediately contacted Octopus who acknowledged my message but I was still charged as though I had used this excessive amount of energy. On Thursday I requested a number where I could speak to someone. I don't know about you, but my experience of customer services with various companies has not always been great. Too often the aim of the person at the other end of the line seems to obfuscate, or answer questions they think I am asking, rather than the ones I am asking. I think price wise Octopus compares pretty well, but after my two 'phone calls, one where Ahmad untangled all the figures and put things right, one where Esther explained the figures which still puzzled me, I am certainly not looking for another provider. They were a breath of fresh air. They took time, were professional and friendly. And although like everyone else I seem to be paying large amounts for the energy used, I feel I am getting a good service.